Megan of all Trades Return Policy: 

• All sales are final.
• PDF patterns are also non-refundable. However, if you experience a problem downloading a PDF please contact me at support@shopthemoat.com for assistance.
• Should an item arrive damaged please contact me at support@shopthemoat.com. You must provide images of the package before you open it, as well as pictures of the condition of the item inside to be eligible for repairs. You, the customer will be responsible for shipping.

Megan of all Trades Shipping Policy: 

All items are made with love and care, and are shipped with the same attention to detail!

• Orders are typically packaged and shipped within 1-2 business days.
• All orders are shipped using priority mail.
• All handmade crochet items are wrapped in tissue paper to insure that safety eyes, and cute stitched details remain protected on their journey to you.
• All finished cross stitch items are wrapped in tissue paper and bubble wrap and mailed in a priority box to keep the stitches and hoop safe during travel.
• All orders also come with a care card with instructions on how to clean your item should it get dirty.
• Once the package leaves my hands and is scanned by the post office, I am no longer responsible for it. Please be sure that you've entered your address correctly when checking out.
• If you are concerned about an order arriving safely please contact me for information on adding insurance to your order for an additional charge.

FourthWall Merch Policy:

We want to make sure you love our products and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns.

Please read below for more details:

Cancellations

All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production

Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Refunds policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.